Call us

If you have questions that you cannot get answers to here on the website or on Min sida (My Page), you can call our Contact Centre.

Before you contact us

Before you contact us, we recommend that you read our FAQ to see if you find an answer to your question there.

We cannot say exactly when you will receive a decision, as all applications are different and take different lengths of time to process. Each case is examined individually, but on the page Waiting times, we present statistics for different types of permits, showing how long it has taken for people with similar applications to receive a decision.

You cannot get more information about when you will receive a decision by calling, emailing or visiting the Swedish Migration Agency.

About waiting times

The waiting time is affected by many different factors, such as the type of application and the completeness of your application. It is also affected by the number of applications currently being processed by the Swedish Migration Agency.

Different applications also take different lengths of time to investigate. Before we can reach a decision in your case, the Swedish Migration Agency may need to carry out one or more of the following steps:

  • check documents, data, and passports
  • ask questions and request more information
  • carry out checks with other authorities
  • conduct an interview at an embassy (only certain types of applications)
  • ensure that the conditions for the new permit are met and have been met during the previous permit period, if the application relates to an extension.

If several family members apply at the same time, in certain cases the waiting time for one family member may be affected by the processing of another family member’s application.

There are certain factors that the Swedish Migration Agency cannot influence, such as how long it takes to obtain information or carry out checks with other authorities.

If you submitted your application via one of our e-services and have subsequently created a two-step verified account on My page, you can view current information about your application yourself. The Swedish Migration Agency cannot provide more information about what is happening in your case at a specific time.

If we need more information in order to make a decision, we will contact you. You cannot get more information about the expected waiting time in your case by calling, emailing or visiting the Swedish Migration Agency.

We will contact you if your case needs to be supplemented with more information. In that case, you will be contacted by post or email, depending on whether you applied via a paper form or an e-service. If you have a representative who is representing you in your case, we will contact them instead. If you have an account on Min sida (My Page), any request by the Swedish Migration Agency to supplement the application will appear there.

If we do not contact you, please do not submit more documents than those you have already provided with your application. You will not receive a decision any faster if you submit more documents or documents that we have not requested.

To appeal a decision, you must have had it sent to you by post. You can read in the decision whether it is possible to appeal it. The decision also contains information on how to appeal.

Telep­hone number and opening hours

+46 771 235 235

From Sweden: 0771‑235 235

Monday–Friday 09.00–15.00

Choose the right option when you call us

When you call us, you have a few options.

Select Option 1 if you have a general question or question about a case. Then select the option that best describes your case or question.

Select Option 2 if you are an employer or are calling on behalf of an authority.

Select Option 3 to reach the switchboard operator. Please note that the switchboard operator cannot answer questions about cases. If you have a question about a case or do not know the name of the person you want to contact, select Option 1.

When is the best time to call us?

We receive a lot of phone calls every day, and at certain times it can be more difficult to reach us.

The table shows which times of the day it can be easier to reach us.

09.00–10.15

Most difficult

10.15–11.15

Easier

11.15–13.00

Difficult

13.00–14.30

Easier

14.30–15.00

Difficult

Changed opening hours 2025

We are closed

Friday 18 April
Monday 21 April
Thursday 1 May
Friday 2 May
Thursday 29 May
Friday 30 May
Friday 6 June
Friday 20 June
Wednesday 24 December
Thursday 25 December
Friday 26 December
Wednesday 31 December

We have special opening hours

Thursday 17 April (09.00–13.00)
Wednesday 30 April (09.00–13.00)
Friday 31 October (09.00–11.00)

If you have a disa­bi­lity

You can get support by calling us through

Bildtelefoni External link. (if you need a sign language interpreter)
Texttelefoni External link. (for phone calls between textphones and standard voice phones)
Teletal External link. (if you want the support of a third person supplied in the call)

Project to increase the percen­tage of answered telep­hone calls

On 1 April 2023, the project ”Förbättrad service – Kontaktcenter” (Better service – Contact Centre) started. The project aims to strengthen the resources within Contact Centre’s telephone service, with the goal of increasing the percentage of answered telephone calls. The project is funded by the EU's Asylum, Migration and Integration Fund (AMIF).

Read more about the project ”Förbättrad service – Kontaktcenter” (in Swedish)

The European Union.

The Swedish Migration Agency is responsible for considering applications from people who want to live in Sweden, seek protection or become Swedish citizens. Our work is based on Swedish laws and international conventions, with a focus on legal certainty and effective reception and return.