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Technical support

Here you can get help if you need technical support when using the Swedish Migration Agency’s e-services.

Many calls to the Swedish Migration Agency are about problems that you can resolve yourself by clearing your browser history and cookies and using a private network. Please try these solutions before you call us.

If an error has occurred while you were the Swedish Migration Agency’s e-services, the error may be saved in your browser. This means that errors that no longer exist are still visible in the e-service. By clearing your cookies and browser history, you will reset your browser and hopefully resolve the problems you have experienced.

In most browsers, you will find these clearing functions under “Settings” in the browser.

Sometimes the Swedish Migration Agency’s e-services do not work on public networks or various types of business or job networks. This is because firewalls can block the Swedish Migration Agency’s e-services, even if you are using your own, personal computer.

We therefore suggest that you try using the Swedish Migration Agency’s e-services via a private network.

If you suspect that there is a technical error in the e-service or if the e-service freezes, try reloading the page by pressing F5 (PC), Command+Shift+R (Mac), or the browser’s “reload” button.

Didn’t find an answer to your question? Call us and we will help you.

Call us

You can also email us if you have any questions about our e-services. However, our response time to emails is longer than if you call us.

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(if you have an ongoing case)
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Read more about the Migration Agency's processing of personal data

    • The first time you submit an application, you must create an account. To do this, you should select the “Username and password” button in the login box. Once you have created your account, an email with a verification code will be sent to your email address. If you do not receive an email from the Swedish Migration Agency, it may be because the spam filter in your email programme has categorised the email as spam. You should therefore check your spam folder for the missing email.

  • You must have access to the email address you specify in your application. The Swedish Migration Agency will use it to communicate with you. If you need to change your email address, you can do so via My page or by contacting our technical support team.

  • You have 30 minutes to fill in the information on each page of the application.

  • Use only the buttons on the form to go forward or backward in the application; do not use the browser’s buttons for this.

  • If you stop filling out your application or experience a technical interruption, you must log in again within a certain timeframe if you want to continue your application. For many applications, you have 30 days to do this before the information you have written is deleted, but for applications for entry visas, citizenship, and permits for studies, you have 14 days.

  • If you need to log in to continue your application, you must do so via the link in the email you received when you started your application.

  • If you have forgotten your password, you will find a reset function on the log-in page.

  • Once you have filled in all the questions, you can choose to print your application to verify that it is filled in correctly.

  • Once you have approved your application, you can no longer change any information or submit documents via the e-service. If you need to supplement your application with more information, you can do so by writing to us. If you need to send us more documents, you can do so by post:
    Postal addresses

  • Once you finished your application, a confirmation will be sent to your email address.

To close your account, you need to contact the Swedish Migration Agency by phone; see the phone number on the Call us page. Press 1 and then 7 for technical support.

Please have your account details at hand during the conversation, i.e. the email address and phone number (in case you stated one) that you used to verify the account when you created it.

How to login and use our e-services

Persons who have e-identification (BankID or Mobile BankID) can use it to log in and get information about their application.

To be able to get a Swedish e-identification you need to have a Swedish personal identity number, and be registered in the Swedish population register.

BankID and Mobile BankID

BankID – if you use BankID installed on the computer that you log in from.

Mobile BankID – if you use BankID installed on a phone or tablet.

To get a BankID you must contact your bank. How to order a BankID differs between banks.

What is e-iden­ti­fi­ca­tion and Mobile BankID?

You use e-identification to authenticate your identity and sign documents in e‑services. BankID is a type of e-identification that most banks use, and which is available in a version for mobile devices.

You can install e-identification on your computer, smartphone or tablet. If you have it on a mobile device, it is called Mobile BankID. With Mobile BankID you can log in to any computer as long as you have your smartphone or tablet with you.

Who can get e-iden­ti­fi­ca­tion?

In order to get an e-identification you need to have a Swedish civic registration number and be registered as a resident in Sweden.

How do I get e-iden­ti­fi­ca­tion?

If you have an internet bank, you can log in and download your e-identification. It is free.

Read more about BankID External link.

If you already have an account, you can log in using a username and password. The account was created when you made your online application.

Create a new account

If you don’t have an account you need to create one. The created account can be used for e-services at the Swedish Migration Agency. Select the log in method "Username and password", and click on "Create new account". Enter your email address and choose a password. You will receive a code sent to your email address, which you need to enter to proceed.

When you create your account, you can choose two-step verification. This increases the level of security on the account and provides greater access to information on My Page. If you choose to enable two-step verification, you will also be asked to enter your phone number. A code will be sent to you via text message. Enter the code to proceed.

Your account is now created.

To be able to log in with two-step verification, you need to be able to receive text messages. Text message traffic may stop working, temporarily or permanently, and you may need to change the phone number on your account to sign in again.

For you who want to log in with your professional e-identification from the municipality or region.

Some points to check if you have problems logging in:

  • Are the card and the card reader connected to your computer?
  • Do you have Net iD installed on your computer?
  • Is your certificate on the card still valid?
  • Does your organization use an outgoing web proxy that inspects the TLS/SSL traffic? The login to *.legitimeringstjanst.se does not work if the traffic is inspected. This can be checked by viewing the web certificate in your browser. Click the padlock in the address bar and view the certificate. The certificate must be valid for dss.underskriftstjanst.se and must not be issued by your own organization.
  • Test if you can login to the SITHS Test Page External link, opens in new window..

If you still have problems please contact the Swedish Migration Agency's Contact Centre.

If you are inactive and do not log out yourself, you will automatically be logged out after 30 minutes. Inactivity may mean, for example, that you did not click a button or link, but were only reading or writing text without saving.

Remember to close the browser if you are using a public computer, so that no one else can access information about you.

Frequently asked questions when using our e-services

If you do not receive an email from the Swedish Migration Agency, it may be because the email has ended up in your spam folder. If the email is not there, please call or email us for more information.

Another reason may be that you have mistyped your own email address. If you are creating an account, you will need to re-register yourself.

If you have instead started your application and incorrectly entered your family member’s email address, no emails will be sent to your family member. Then you need to call or email us.

When you submit your application in the e-service, an information box will pop up stating that your application has been paid for and submitted. You will also receive an email from the Swedish Migration Agency confirming that your application has been received.

This email also contains the verification number (in the format xxxxxxxx-xx) that confirms that we have received the application.

Once you have submitted your application in the e-service, you can follow the case on My Page.

My page

For security reasons, we cannot see your username in our systems. If you do not remember your username and have not yet submitted your application, you will need to start over. This means you must create a new account and start a new application.

If your family member has submitted a residence permit application to live with you in Sweden, you should receive an email sent to your email address with a link to a questionnaire. If you have not received the email, you can log in to the form via the Swedish Migration Agency’s website. When completing the form, you will need the verification number of your family member’s application.

Questionnaire for the person in Sweden

If the person in Sweden has lost the email with the link, they can log in to the questionnaire here.

To the questionnaire

By logging in you accept the terms of use

No. Once you have submitted your application, you will no longer be able to add documents or change details in the e-service. If you want to submit more documents or information, you can email or post them to the Swedish Migration Agency.

If you fill in the wrong type of application, you may receive a notification that your personal identity number is incorrect. For example, perhaps you have filled in an online application as a close relative of a student, when you are actually a close relative of someone who will be working in Sweden. Please check that you have started the right application. Call us if you are not sure which application to submit.

This may be due to a temporary disruption or that the Swedish Migration Agency’s mobile operator is unable to deliver the text message for some reason.

This may be, for example, because the mobile operator responsible for the mobile number abroad does not deliver text messages from our sender MIGR. When you receive the text message it will not come from a number but will be a sender with letters, which some mobile operators may categorise as spam.

Examples of countries that we cannot send text messages to are Turkey and the Philippines.

To check why you are not receiving the SMS code, you first need to contact the operator responsible for the mobile number to which the code is to be sent, to find out if they allow text messages from the sender “MIGR”.

If the mobile operator does not have any restrictions, you need to contact the Swedish Migration Agency’s technical and e-services support in order to troubleshoot the problem. You can reach us at 0771‑235 235 between 09:00 and 15:00 Monday to Friday. Select one (1) to reach the Contact Centre, and then select seven (7) on your phone to reach web support.

To log in with two-step verification, you must be able to receive text messages. Text message traffic can stop working, temporarily or permanently, and you may need to change the phone number on your account to sign in again.

If you need to change the phone number associated with your account, the Swedish Migration Agency can do this for you. Such a change can only be made by contacting us by phone, because the Swedish Migration Agency needs to conduct a verbal verification.

You can reach us at 0771‑235 235 between 09:00 and 15:00 Monday to Friday. Select one (1) to reach the Contact Centre, and then select seven (7) on your phone to reach web support.

When you contact the Swedish Migration Agency, you need to have access to your email address and the new phone number (which is not already being used for another account).

This may be because your card is connected to the 3D-Secure service. Sometimes the communication between the card issuer and the bank does not work when 3D-Secure attempts to verify the card. You therefore need to contact your bank if you cannot pay with your bank card.

Unfortunately, some browsers do not open forms or allow you to fill them in. Save the form to your computer and open it in a PDF programme, such as Acrobat Reader. You can also try opening the form in another browser. If you open the form in the latest version of Acrobat Reader, you can also save it once you have completed it.

The Swedish Migration Agency is responsible for considering applications from people who want to live in Sweden, seek protection or become Swedish citizens. Our work is based on Swedish laws and international conventions, with a focus on legal certainty and effective reception and return.