How to login and use our e-services

There are multiple ways for persons to log in and use the Swedish Migration Agency’s e-services.

E-iden­ti­fi­ca­tion

Persons who have e-identification (BankID, Mobile BankID, or Telia e-identification) can use it to log in and get information about their application.

To be able to get a Swedish e-identification you need to have a Swedish personal identity number, and be registered in the Swedish population register.

BankID and Mobile BankID

BankID – if you use BankID installed on the computer that you log in from.

Mobile BankID – if you use BankID installed on a phone or tablet.

To get a BankID you must contact your bank. How to order a BankID differs between banks.

Telia e-iden­ti­fi­ca­tion

Telia e-legitimation is nowadays only used by Telia’s corporate customers. Old cards are valid for a maximum of five years. The button is initially hidden but is shown when clicking on "More alternatives".

User­name and password

If you already have an account, you can log in using a username and password. The account was created when you made your online application.

If you don’t have an account click on "Create new account" on the login page for "Username and password" to create a new account. When creating the account, enter the email address that will be used for continued communication with the Swedish Migration Agency. The created account can be used for e-services at the Swedish Migration Agency.

When you create your account, you can choose two-step verification. This means you go through two steps when logging into your account, using

• something you know (your password)
• something you have (your phone).

To be able to log in with two-step verification, you need to be able to receive text messages. Text message traffic may stop working, temporarily or permanently, and you may need to change the phone number on your account to sign in again.

Read about how to change the phone number linked to your account

Profes­sional e-iden­ti­fi­ca­tion

For you who want to log in with your professional e-identification from the municipality or region.

Some points to check if you have problems logging in:

• Are the card and the card reader connected to your computer?
• Do you have Net iD installed on your computer?
• Is your certificate on the card still valid?
• Does your organization use an outgoing web proxy that inspects the TLS/SSL traffic? The login to *.legitimeringstjanst.se does not work if the traffic is inspected. This can be checked by viewing the web certificate in your browser. Click the padlock in the address bar and view the certificate. The certificate must be valid for dss.underskriftstjanst.se and must not be issued by your own organization.
• Test if you can login to the SITHS Test Page. External link, opens in new window.

If you still have problems please contact the Swedish Migration Agency's Contact Centre.

• Region: halsoundersokningar-melker@migrationsverket.se
• Municipality: etjanstkommuner@migrationsverket.se

When you log out

If you are inactive and do not log out yourself, you will automatically be logged out after 30 minutes. Inactivity may mean, for example, that you did not click a button or link, but were only reading or writing text without saving.

Remember to close the browser if you are using a public computer, so that no one else can access information about you.