Here you will find different ways to contact us. You can log in and send us messages via My Page or send us emails via a form. You can also find phone numbers and addresses for us. You can also book an appointment for your visit and order forms.
The Swedish Migration Agency cannot say exactly when you will receive your decision. All applications are different and take different lengths of time. The Time to decision service contains information about waiting times and statistics.
You cannot get more information about the expected waiting time in your case by calling, e-mailing or visiting the Swedish Migration Agency.
We are happy to answer your questions via My page, by phone, email or at one of our service centres. Before contacting us, we recommend that you read our FAQ to see if you can get your question answered here on the website.
Log in to My page to find information about your case.
You can call our Contact Centre to get answers to general questions and to questions in ongoing cases. If you know the name of the person you are looking for, the switchboard can connect you to that person.
Contact Centre: Monday–Friday 09.00–15.00
Switchboard: Monday–Friday 09.00–15.00
If you have questions about your case, you can log in to My Page using e-identification to send you question to us.
You can email via our questionnaire if you have general questions about our operations.
Email the Swedish Migration AgencyMost applications can be made online. If you have already submitted an application, we will contact you if we need more information from you.
If you have submitted an application, we will contact you if we need additional information from you. You will receive the information on how to submit the information we need.
If you need to submit a form or document to us by post, you should use different addresses, depending on the type of case the document concerns.
You can visit one of our offices to take care of certain matters or get answers to questions. In many cases, you need to book an appointment before visiting us. Which office you should contact depends on what type of case you have.
At our offices you can, among other things
For certain matters you need to make an appointment before visiting us. This applies, among other things, if you are going to pick up your LMA card, apply for a special allowance and if you are from Ukraine and have submitted an application in the e-service and are going to pick up your residence permit card.
Book an appointment before you visit usMost applications can be completed online. You can also log in to My Page to get more information about your case.
List of our e-servicesIf you experience technical problems with our e-services, you can contact our technical support.
Technical supportYou can order copies of documents in your case or request original documents you submitted with your application. You also have the opportunity to access public documents with us and request information about what personal data we process.
All of the Swedish Migration Agency's forms can be downloaded to a computer as a pdf. It is also possible to order the forms by post.
The Swedish Migration Agency is available on Facebook, Twitter, Linkedin and Youtube.
The Swedish Migration Agency in social media