Email us
Here you can ask general questions about the Swedish Migration Agency's operations. We reply to all emails in the order that we receive them.
Before you contact us
When will I receive a decision?
The Swedish Migration Agency cannot say exactly when you will receive your decision. All applications are different and take different lengths of time. The Time to decision service contains information about waiting times and statistics.
You cannot get more information about the expected waiting time in your case by calling, e-mailing or visiting the Swedish Migration Agency.
Frequently asked questions
We are happy to answer your questions via My page, by phone, email or at one of our service centres. Before contacting us, we recommend that you read our FAQ to see if you can get your question answered here on the website.
My page – if you have already submitted an application
If you have a question about your case you can use the My Page service. There you see events in your case or log in using e‑identification to send us messages.
Technical support
If your question is about problems with any of our e-services, you should instead email our technical support.
Support for those who are recruiting
Employers who recruit highly qualified workers and researchers can email us via the form support for employers who recruit highly qualified workers and researchers.
Email us via the form
Send in your question to us using the form.
Any information you email to us becomes a public document. This means that anyone can request to receive your data. However, if you have submitted sensitive data, it is usually protected by confidentiality.
To you who have applied for a residence permit for protection under the Temporary Protection Directive
If you come from Ukraine and have applied for a residence permit under the Temporary Protection Directive and need to e-mail us, please select the option Other subject under the heading What is your question about?