Technical support for online services
Our support team can help you if you have technical difficulties when using any of our online services. This could be related to problems logging in, password questions or error messages.
Try this at first
Many of the phone calls that come to the Swedish Migration Agency can be resolved by clearing your web history and cookies and also using a private network. Please check these things before calling us.
Frequently asked questions about our e-services
We have gathered the most common questions about our e-services.
Call us
Did you not find the answer to your question? Call us and we will help you.
Telephone number
+46 771-235 235
Telephone hours
Monday–Friday 09.00–15.00
Email us
You can also email us if you have any questions about our online services. However, it takes longer to get an answer via email than if you call us.
To keep in mind when applying online:
- The first time you submit an application, you must create an account. To do this, you should select the “Username and password” button in the login box. Once you have created your account, an e-mail with a verification code will be sent to your e-mail address. If you do not receive an e-mail from the Swedish Migration Agency, it may be because the spam filter in your e-mail programme has categorised the e-mail as spam. You should therefore check your spam folder for the missing e-mail.
- You must have access to the e-mail address you specify in your application. The Swedish Migration Agency will use it to communicate with you. If you need to change your e-mail address, you can do so via My page or by contacting our technical support team.
- You have 30 minutes on each page to fill out the information.
- Use only the buttons on the form to go forward or backward in the application; do not use the browser’s buttons for this.
- If you stop filling out your application or experience a technical interruption, you must log in again within a certain timeframe if you want to continue your application. For many applications, you have 30 days to do this before the information you have written is deleted, but for visa, citizenship and study permit applications, you have 14 days.
- If you need to log in to continue your application, you must use the link in the email you received when you started the application.
- If you have forgotten your password, you will find a recovery feature on the same page as you logged in.
- Once you have filled in all questions, you can choose to print your application to make sure it is correctly filled out.
- Once you have approved your application, you can no longer change any information or submit documents via the e-service. If you need to supplement your application with more information, you can do so by writing to us. If you need to send us more documents, you can do so by post: Postal addresses.
- When you are done with your application, you will receive a confirmation to your email address.