Terms of use for booking an appointment
Through this service, you will have access to the Swedish Migration Agency's online applications. To use this service, you need to enter your name, phone number, email address and in some cases your control or check number. When you start using the service, you agree to the terms of use and commit to following them. However, the terms do not apply if anything to the contrary follows from binding regulation.
Processing of personal data
The Swedish Migration Agency processes personal data collected in this context. The Swedish Migration Authority processes personal data in accordance with, inter alia, the EU's General Data Protection Regulation (GDPR) and the Swedish Migration Agency's register regulation -- i.e., the Act on the Personal Data of Aliens (2016:27). The Act on the Personal Data of Aliens contains, inter alia, provisions whereby the personal data may be processed without you, as data subject, having to give your consent.
Responsibility of the Swedish Migration Agency
Personal data is collected by the Swedish Migration Agency, which is the data controller and is responsible for the processing of personal data in this service. We are also responsible for checking to ensure that the information you use when logging in is correct.
There may be exceptions in cases where the personal data is being processed by another public authority or organisation.
The service is provided as is, and without guarantees regarding errors, quality or accessibility for use.
Processing of personal data at another authority or organisation
Processing can also be done at another public authority or organisation, provided that this authority or organisation has the right to process the personal data in question. In such cases, the authority or organisation in question can be responsible for the processing of personal data.
Purpose of processing
The Swedish Migration Agency processes your personal data for a number of purposes. The Swedish Migration Agency saves personal data so that it will be possible to carry out the application process, i.e. to process a case concerning e.g. reception or settlement. Furthermore, the Swedish Migration Agency will process your personal data to identify you as part of the processes of compiling statistics, registration, follow-up, planning, retrieval of decisions, disclosure of data to other authorities, and performing checks. Your personal data is also used in the register of applicants, and in archiving.
What data
The data that the Swedish Migration Agency intends to collect and process includes, but is not limited to: name, personal identity number, address, contact details and other information necessary in e.g. the processing of a case.
Transfer of personal data
After being examined, your personal data may be disclosed, to parties that need to access the data due to a legal obligation, for a purpose of general interest such as the collection of statistical data, or for a purpose connected with the exercise of the functions of a public authority where it is necessary to process the data. The Swedish Migration Agency may forward personal data provided via the website if the Agency is the wrong authority for the information to be addressed to, and it should be passed on in order to end up with the right recipient. The transfer of personal data takes place in accordance with personal data or confidentiality legislation.
Any eventual transfer of data must also consider the articles in the VIS regulation.
Rights
You have the right to receive information from the Swedish Migration Agency regarding what data about you is processed, and you can request correction, transfer, deletion or restriction of your personal data.
Our address is: Swedish Migration Agency, 601 70 Norrköping. Website: www.migrationsverket.se; telephone: 077‑123 52 35; Organisation ID: 202100-2163.
In regards to requests for deletion, it is important to understand that, as a general rule, national archival regulations require that personal data be stored.
You can contact the Swedish Migration Agency's Data Protection Officer at dataskyddsombud@migrationsverket.se if you have questions about personal data processing. You also have the right to file a complaint with the Swedish Data Protection Authority if you feel that the Swedish Migration Agency is processing your personal data in a wrong or wrongful manner
Your responsibility
The service may only be used in a manner that is compliant with the terms of use. You are responsible for protecting your log-in data, and have an obligation to follow any instructions regarding the use of the service. The log-in data may not be transferred to anyone else.
The Swedish Migration Agency may bar you if you do not comply with the terms of use, or do something that violates regulations, decisions by public authorities, or the instructions provided regarding the service.
Security
In order to prevent access to information about you, there is electronic protection, compliant with security requirements, in place.
Be careful about using a public computer, because you do not know what is installed on this computer, or whether it has functional virus protection. It is also important that you log out, close the browser, and clear out cookies when you are finished and are going to leave the computer.
If you use login with two-step verification, the mobile number and mobile phone must only be your own and not shared with others. Your personal phone number can be either a subscription or a prepaid card number. You can choose to close your created user account at any time to no longer have access to the service. Read how you can close down your user account under technical support on the Swedish Migration Agency's website.
If you want to block your e-identification, you must contact the publisher of the e-identification you use. You may need to do this if, for example, you suspect that someone unauthorized has gained access to your e-identification.
Based on legal regulations for personal data and information security, the processing of your personal data and other application information will be logged. This serves, among other things, to ensure traceability in case the service is misused.
Change of telephone number
If you have lost your telephone or no longer have access to the telephone number, you must contact the Swedish Migration Agency or a Swedish embassy or consulate-general. Read how to manage your user account under technical support on the Swedish Migration Agency's website.
Procedures for changing information for user accounts with two-step verification
All changes are made via the Swedish Migration Agency or the Swedish embassy. You must immediately notify the Swedish Migration Agency or a Swedish embassy or consulate-general if you lose your phone.
With two-step verification, the phone is an important part of your identification. You are responsible for all actions performed with your electronic identity until you have informed about your lost phone so that it can be deregistered.
Operation and maintenance
The Swedish Migration Agency has the right to restrict accessibility due to development or maintenance, for safety-related or operational reasons, or to make changes to the service.
The Swedish Migration Agency shall inform, if possible, of any planned interruptions, and shall try to minimise the time of the interruptions and strive to minimise their impact on you as much as possible. Information about changes is available via the Swedish Migration Agency's website.
Closure of the service
The Swedish Migration Agency may close down the service, in whole or in part. You will be notified when this is done. The notification will be done via the Swedish Migration Agency's website at least 30 days before closure.
Supplements and amendments to the terms of use
The Swedish Migration Agency reserves the right to update the terms of use. It is your responsibility to stay updated.
Applicable law
These terms of use shall be interpreted and applied in accordance with Swedish law.